Homeomart Shipping, Returns & Refunds Policy | Customer Satisfaction Guaranteed
Welcome to Homeomart's Shipping and Returns/Refunds Policy
This policy applies to all products purchased through Homeomart, a platform proudly owned and operated by Indibuy Pvt Ltd. We're committed to providing a seamless shopping experience, and understanding our shipping practices and policies will help ensure just that.
14-Day Hassle-Free Return Policy
At Homeomart, your satisfaction is our top priority. We strive to keep you delighted with every purchase, which is why we offer a generous 14-day return policy. If you're not completely satisfied with your order, we're here to make it right.
Our Commitment to Quality and Service
We stand behind the quality of our products and services. If you need to return an item, our 14-day return policy ensures that your experience remains smooth and worry-free.
Inspecting Your Delivery
Please take a moment to inspect your package before accepting delivery. If the packaging appears damaged or tampered with, we advise you not to accept it and to contact our support team immediately at +91 96868 58499 or 0831-3555300 (Monday to Saturday, 10:30 a.m. to 6:30 p.m., except on local and national holidays).
If you discover any damage after accepting the package, please notify us within 7 days of receiving your order.
Easy Return and Refund Process
Initiating a return is simple. Contact our customer care team at cs@homeomart.com or call/WhatsApp us at +91 96868 58499. We may request photographs of the damaged or defective product for verification.
To be eligible for a return, please ensure that:
- The product is in its original packaging.
- All tags, accessories, and invoices are intact.
- The product is unused and in its original condition wherever applicable.
Once your request is approved, we'll guide you through the return process and, where eligible, arrange a pickup service within India.
Estimated Delivery Timelines
Domestic Orders (Within India)
Estimated delivery: 7–10 working days from the date of dispatch.
International Orders
Estimated delivery: 15–20 working days from the date of dispatch, depending on the destination country, customs clearance, and local courier services.
- Please Note: These are estimated delivery timelines and are not guaranteed. Delivery may be delayed due to customs inspections, adverse weather conditions, public holidays, remote delivery locations, courier operational delays, or other unforeseen circumstances beyond our control.
- Shipping Information for International Orders
- For our international customers, we accept payments in US Dollars (USD).
- Orders are typically dispatched within 3–5 working days after order confirmation. We take extra precautions to ensure your order is securely packaged and accompanied by all necessary export documentation.
- While we assist with export formalities from our end, customs procedures vary from country to country. Customers may be required to coordinate with their local customs authorities if additional documentation or clearance is requested.
- Any customs duties, taxes, import charges, or additional documentation required by the destination country shall be the sole responsibility of the customer.
- Handling Delivery Risks, Rejects, Lost & Damage Claims
- We strive to deliver every order safely and in excellent condition. However, once an order has been dispatched, certain events beyond our control may occur during transit.
- Homeomart shall not be held liable for delays or delivery issues arising from:
- Customs inspections, hold-ups, or regulatory delays.
- Parcels lost while in the custody of courier or third-party logistics providers.
- Natural disasters, war, pandemics, earthquakes, strikes, or other force majeure events.
- Delays caused by incorrect or incomplete shipping information provided by the customer.
- If your order arrives damaged, please notify us immediately and provide clear photographs of both the product and the outer packaging. We will review your claim and work diligently with the courier partner to resolve the matter wherever possible.
- For lost shipments, we will coordinate with the respective courier or logistics provider to seek compensation in accordance with their policies. Any compensation received from the courier will be passed on to the customer.
- Please note that no claims, refunds, or replacements will be entertained for shipments rejected, confiscated, or refused by customs authorities.
- Refund Policy
- If you cancel your order after it has been shipped, your refund will be processed once the returned goods are received in their original condition.
- Please note that:
- Shipping charges are non-refundable.
- Platform or payment processing charges, where applicable, will be deducted from the refund amount.
- Returned products must reach us in their original condition and packaging.
- Customers may generate the return label using the return address provided on our Contact Us page.
- Shipping Charges (India)
| Shipping Type | Zone | Order Value | Weight | Shipping Charges |
|---|---|---|---|---|
| Standard Shipping (Prepaid Orders) | India (A) Zone | Up to ₹499 | Any | ₹70 |
| Standard Shipping (Prepaid Orders) | India (A) Zone | ₹500–₹3,000 | Any | Free |
| Weight-Based Shipping | India (A, B & C) Zones | Above ₹3,000 | Up to 1 kg | Varies by Zone |
| Weight-Based Shipping (COD Orders) | Andhra Pradesh, Delhi, Goa, Karnataka, Maharashtra, Punjab, Tamil Nadu (except Puducherry), Uttar Pradesh, West Bengal, Telangana | Any | Up to 1 kg | ₹120 |
| Weight-Based Shipping (COD Orders) | Chandigarh, Chhattisgarh, Bihar, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Kerala, Madhya Pradesh, Odisha, Rajasthan, Jammu & Kashmir, Lakshadweep, Manipur, Meghalaya, Mizoram, Nagaland, Puducherry, Sikkim, Uttarakhand, Dadra & Nagar Haveli and Daman & Diu, Andaman & Nicobar Islands, Arunachal Pradesh, Assam, Tripura | Any | Up to 1 kg | ₹150 |
- Customer Responsibilities
- Customers are responsible for providing accurate and complete shipping information. Homeomart will not be responsible for delays or losses resulting from incorrect or incomplete addresses.
- Once your order is dispatched, a tracking number will be shared so you can monitor your shipment.
- Order Modification
- Once an order has been dispatched, modifications to the shipping address, recipient details, or other shipping information cannot be accommodated.
- Contact Information
- If you have any questions regarding our Shipping, Returns & Refunds Policy, please contact our customer support team:
- Email: cs@homeomart.com
- Phone/WhatsApp: +91 96868 58499
- Alternate Phone: 0831-3555300
- Customer Support Hours: Monday to Saturday, 10:30 a.m. to 6:30 p.m. (except national holidays)
